Role Summary :

We are seeking a ServiceNow Platform & Access Management Administrator responsible for day-to-day platform administration, user access governance, platform operations, security compliance, and support activities. The candidate will play a critical role in ensuring platform availability, access controls, audit compliance, and operational excellence across the ServiceNow ecosystem.

Experience :

- 6-8 years of overall IT experience

- 4+ years of ServiceNow Administration experience

- Experience supporting enterprise-scale ServiceNow environments

Key Responsibilities :

Platform Administration :

- Manage ServiceNow platform administration activities.

- Configure users, groups, roles, ACLs, and delegated administration.

- Maintain system properties, update sets, plugins, and platform configurations.

- Support platform upgrades and patch management activities.

Access Management :

- Manage user provisioning and de-provisioning activities.

- Perform role-based access control reviews.

- Conduct periodic access certification and audit activities.

- Ensure compliance with security and governance standards.

- Coordinate with Identity & Access Management teams.

Platform Operations :

- Monitor platform health and performance.

- Support incident, problem, and change management processes.

- Coordinate platform maintenance activities.

- Support integrations and MID Server administration.

Governance & Compliance :

- Participate in SOX, internal audit, and compliance reviews.

- Maintain operational documentation and SOPs.

- Support security assessments and remediation activities.

Stakeholder Management :

- Collaborate with business users, developers, architects, and security teams.

- Support user onboarding and access requests.