ServiceNow Manager

Job Description :

Key Responsibilities :

- Lead and manage a team of ServiceNow developers, administrators, and architects.

- Define and implement best practices, standards, and governance across ServiceNow projects.

- Oversee solution design, development, integration, and deployment of ServiceNow modules.

- Collaborate with stakeholders to understand business needs and translate them into scalable ServiceNow solutions.

- Drive hiring, training, and upskilling initiatives within the ServiceNow team.

- Ensure compliance with SLAs, performance KPIs, and security standards.

- Provide thought leadership on platform enhancements, upgrades, and roadmap planning.

- Manage stakeholder communication and provide regular status reporting to leadership.

Required Skills & Experience :

- 7+ years of IT experience with at least 8+ years in ServiceNow platform delivery.

- Minimum 4 yrs of solid hands-on experience in ServiceNow platforms with excellent communication skills.

- Design, develop, and implement solutions on the ServiceNow Platform, with a focus on Platform AI Search.

- Strong proficiency in JavaScript frameworks such as Technically hands-on in UI frameworks like Angular, React with hands-on experience in HTML, CSS.

- Create and configure workflows based on the business requirements and best practices.

- Perform integration between ServiceNow and other customer business systems.

- Create/ Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros, etc.

- Has experience in deploying and validating ServiceNow patches/updates and new versions of the platform.

- Hands-on proficiency in ServiceNow Platform including Scripting, integrations, ACLs, Flow designer, Scheduled jobs or equivalent.

- Solid implementation experience in cross-system integrations using REST, Graph QL or related technologies.

- Proven expertise in multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)

- Strong experience in team management, people development, and project governance.

- Hands-on knowledge of ServiceNow architecture, scripting, integrations, and performance optimization.

- Excellent stakeholder management, communication, and leadership skills.

- ITIL/ServiceNow certifications (CSA, CIS, CAD, CTA, ITIL v3/v4) preferred