Role Overview:

We are looking for an experienced ServiceNow ITSM Developer to join our growing team. The ideal candidate will have hands-on experience in designing, developing, and implementing ServiceNow ITSM solutions while collaborating with cross-functional teams to enhance IT service management processes. You will be responsible for customizing, configuring, and maintaining the ServiceNow platform to deliver scalable and efficient business solutions.

Key Responsibilities:

- Design, develop, configure, and maintain ServiceNow ITSM applications and modules.

- Implement and customize ITSM modules including:

1. Incident Management

2. Problem Management

3. Change Management

4. Request Management

5. Knowledge Management

6. Service Catalog

- Develop workflows, Flow Designer solutions, business rules, client scripts, UI policies, and UI actions.

- Create and maintain ServiceNow forms, tables, notifications, reports, and dashboards.

- Develop and consume REST/SOAP APIs for third-party integrations.

- Configure Service Catalog items, record producers, and approval workflows.

- Build reusable Script Includes and server-side/client-side scripts.

- Troubleshoot production issues and provide timely resolutions.

- Perform platform upgrades, patch management, and instance maintenance.

- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

- Follow ServiceNow development best practices and governance standards.

- Participate in code reviews, testing, deployment, and documentation.

Required Skills:

Technical Skills:

- Strong hands-on experience with ServiceNow ITSM

- Service Catalog Development

- Flow Designer

- Business Rules

- Client Scripts

- UI Policies & UI Actions

- Script Includes

- Glide APIs

- JavaScript

- REST & SOAP Integrations

- ACLs and Security

- Notifications & Email Scripts

- Import Sets & Transform Maps

- Scheduled Jobs

- Update Sets

- Reports & Dashboards

Good to Have:

- Experience with IntegrationHub

- CMDB knowledge

- Discovery

- Asset Management

- Virtual Agent

- Performance Analytics

- Service Portal

- HRSD or CSM exposure

- ServiceNow CSA/CAD certifications

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 410 years of experience in ServiceNow development with strong ITSM implementation experience.

- Experience working in Agile/Scrum environments.

- Excellent problem-solving and analytical skills.

- Strong communication and stakeholder management abilities.

Preferred Experience:

- End-to-end ServiceNow implementation experience.

- Experience with enterprise-level ServiceNow deployments.

- Knowledge of ITIL processes and best practices.

- Ability to work independently in a remote environment.

Why Join Us:

- Remote work opportunity

- Competitive compensation package

- Opportunity to work on enterprise-scale ServiceNow implementations

- Exposure to the latest ServiceNow platform features

- Collaborative and growth-oriented work environment