Role : ServiceNow ITSM Consultant

Experience : 8 Years+

Type : C2H

Notice Period : Immediate joiner

Location : All tier1 cities (5 days work from office)

Job Description :

- 8+ years of hands-on experience with ServiceNow ITSM modules.

- Strong expertise in JavaScript and ServiceNow scripting.

- Proven experience in integrating ServiceNow with external systems and platforms.

- Solid understanding and real-world experience with Incident Management and Major Incident Management (MIM).

- Experience with Flow Designer, IntegrationHub, and ServiceNow CMDB.

- ITIL v3 or v4 Foundation certification (preferred).

- ServiceNow Certified System Administrator (CSA) required; additional certifications like CIS-ITSM are a plus.

- Strong analytical, troubleshooting, and communication skills.

- ServiceNow CSA certification is must.

Mandatory Skills :

- ServiceNow ITSM

- Incident Management

- Problem Management

- Change Management

- Request Management

- Knowledge Management

- Service Catalog

- Flow Designer

- Business Rules

- Client Scripts

- IntegrationHub

- SLA & Reporting

- CMDB Fundamentals

Mandatory Certifications :

- ServiceNow Certified System Administrator (CSA) Mandatory

- CIS ITSM Preferred (Mandatory if specifically requested by client)

Preferred Certifications :

- ITIL Foundation