Role : ServiceNow ITOM Developer

Identification & Reconciliation (Stop Duplicates at Source) :

- IRE Review for High-Volume Classes

- Reconciliation Rules Review Baseline CMDB Health & Reporting

- Create CMDB Health Dashboard Baseline

- Define Data Quality KPI Targets & Thresholds Class Model Review & Required Fields

- Review Top 20 Highest-Volume Classes CMDB Clean-up (Remediate Current State)

- CI Data Quality Remediation (Duplicates & Classification)

- CI Lifecycle & Ownership Governance Remediation

- CI Relationship Integrity Remediation Discovery Coverage & Class Strategy

- Define "Discovery Coverage" KPI per environment

- Validate Discovered Classes vs Target CI Model Error Management & Operational Monitoring

- Credentials Health, Affinity, Rotation Strategy

- Discovery Error Triage Process

- ECC Queue Monitoring & Alerting

- MID Server Health Review

- Pattern vs Probe Rationalisation Establish CSDM Foundations

- Business Application Creation (aligned to roadmap)

- Define Service Portfolio Taxonomy & Ownership

- Implement CSDM Dashboard + Required Config Lifecycle & Status Remediation

- Migrate the CSDM Aligned Lifecycle Stage & Status Map Tier 1 Services

- Create Service Mapping Standard & "Done" Criteria

- Map Pilot Service

- Operationalise Maintenance - how maps stay current (ownership, schedule, monitoring) Migrate Tier 1 Services to CSDM

- Create Migration Reporting

- Define Mapping Rules from Legacy Services to CSDM

- Migrate Pilot, Validate, Repeat

- Select Tier 1 Pilot Services (Value/Risk-Based) Normalisation for Core Reference Data

- Investigate/confirm a solution for identifying critical network devices in the ServiceNow Configuration Management Database (CMDB).

- Normalise Locations and Support Groups

- Normalise Vendor & Model Data Acceptance Criteria Schedule/Range Optimisation

- Implement Discovery Governance

- Review and Optimise Discovery Schedules/Ranges Service Mapping Readiness (Prerequisites)

- Confirm Discovery Coverage Meets Mapping Needs

- Credential & MID readiness validation

- Relationship Health for Tier 1 Target Design : Move SDP Fields to Related Table

- Build & Test Migration Plan

- Design Data Model Extension for SDP Attributes

- Impact Assessment

- Implement and validate

Mandatory skills : ServiceNow ITOM

Desired skills :

1. ServiceNow Discovery 2. CMDB and Asset Management 3. Event management 4. Service Mapping (building and maintaining)

Domain (Industry) : Utilities