ServiceNow ITOM Event Management:

ServiceNow platform, Data model awareness, Integrations, APIs, Workflows, ITSM, CMDB, Service Mapping, Discovery, Event ingestion, Event normalization, Event deduplication, Event correlation, Event enrichment, Alert lifecycle, Noise reduction, Incident generation, Service health relationships, Business impact visibility, AIOps, Anomaly detection, Intelligent correlation, Analytics, Scripting, JavaScript, Transform Maps, MID Server integrations, Flow Designer.

Soft Skills:

Communication, Collaboration, Stakeholder management, Solution design, Consulting capability.

Key Responsibilities:

- Designing, enhancing, and evolving Event Management solutions within an existing ServiceNow ITOM environment.

- Translating monitoring and observability requirements into effective event and alert management designs.

- Supporting onboarding, standardization, transitions, modernization, and migrations across enterprise environments.

- Converting business, operational, and support requirements into scalable technical solutions in existing enterprise environments.

- Defining standards, patterns, and future-ready integration approaches for enhancement, transition, migration, modernization, and onboarding scenarios.

- Implementing solutions using ServiceNow ITOM Event Management, scripting, JavaScript, integration APIs, Transform Maps, MID Server integrations, workflow / Flow Designer logic, and automation patterns.

Must Have:

- Strong understanding of the ServiceNow ITOM space.

- Strong understanding of Event Management module.

- Good knowledge of the ServiceNow platform/framework.

- Good awareness of other ServiceNow capabilities/modules that help deliver Event Management outcomes, including ITSM, CMDB, Service Mapping, Discovery, and health-related capabilities.

- Strong understanding of Event Management and alerting concepts including event ingestion, normalization, deduplication, correlation, enrichment, alert lifecycle, noise reduction, and incident generation.

- Good understanding of service health relationships and business impact visibility.

- Awareness of self-remediation and automation-led operational improvement use cases within Event Management and observability solutions.

- Good understanding of the role of AIOps in improving alerting and Event Management outcomes through anomaly detection, intelligent correlation, noise reduction, analytics, and operational insights.

- Strong solution design and consulting capability.

- Experience in enhancement, transition, migration, modernization, and onboarding scenarios.