Role : ServiceNow ITOM Architect (CMDB & Service Mapping)

Role Summary :

We are seeking a ServiceNow ITOM Architect to lead architecture and delivery of ServiceNow IT Operations Management capabilities, with a strong focus on CMDB, Discovery, and Service Mapping. The architect will bring a strong understanding of IT infrastructure, cloud services, and monitoring tools, and will drive operational transformation through robust event management, integration, and automation practices.

Key Responsibilities :

- Architect and lead delivery of ServiceNow ITOM solutions across CMDB, Discovery, Service Mapping, and Event Management.

- Design and govern CMDB structures in alignment with organisational service and infrastructure models.

- Configure and lead ServiceNow Discovery and Service Mapping implementations.

- Design and implement Event Management processes to support operational transformation.

- Apply scripting expertise (JavaScript, Glide) to build platform automation and integrations.

- Configure MID Servers and integration patterns supporting Discovery and monitoring tool connectivity.

- Lead cross-functional teams and drive operational transformation initiatives.

- Engage with stakeholders to translate infrastructure and monitoring requirements into ServiceNow ITOM solutions.

Tech Stack & Requirements :

- 10+ years of overall IT experience, including 6+ years in ServiceNow ITOM architecture and delivery.

- Hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, and CMDB.

- Proficiency in scripting (JavaScript, Glide), MID Server configuration, and integration patterns.

- ServiceNow Certified Implementation Specialist - ITOM (Discovery, Service Mapping) is mandatory.

Soft Skills :

- Strong analytical and problem-solving skills.

- Excellent communication and stakeholder engagement.

- Ability to lead cross-functional teams and drive operational transformation.

Qualifications :

- Bachelor's / Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).