Role Overview:

We are seeking a highly experienced ServiceNow ITOM and ITAM Architect to design, implement, and optimize ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM) solutions. This role will be responsible for architecting scalable ITOM solutions, integrating with CMDB, and ensuring alignment with ITSM, ITAM, and security operations.

Key Responsibilities:

- Lead the design and implementation of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and AIOps.

- Lead the design and implementation of ServiceNow ITAM solutions, covering Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and Cloud Insights.

- Architect CMDB strategies to ensure accurate data ingestion, normalization, reconciliation, and governance.

- Design and implement ServiceNow Event Management to correlate events from monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).

- Define ITOM governance frameworks to ensure data accuracy, security, and compliance with IT policies.

- Collaborate with ITSM, ITAM, SecOps, DevOps, and Cloud teams to ensure seamless ITOM integration.

- Continually optimize the discovery process to reduce false positives/negatives and improve discovery accuracy.

- Provide guidance and training to technical staff on cloud discovery architecture, processes, and troubleshooting.

- Define the Now Assist adoption roadmap for ITOM and ITAM, identifying high-value AI use cases and sequencing enablement across environments.

Required Skills & Qualifications:

- 7+ years of hands-on experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration, AIOps).

- Deep knowledge of CMDB architecture, CSDM 4.0, and Service Graph Connectors.

- Experience integrating ServiceNow with cloud platforms (AWS, Azure, GCP) and monitoring tools.

- Strong understanding of ITIL 4, ITSM, SIAM, and ITOM best practices.

- Proficiency in JavaScript, REST API, PowerShell, and automation frameworks.

- Experience with ServiceNow MID Server architecture and secure credential management.

Certifications (Preferred):

- ServiceNow Certified Implementation Specialist - ITOM

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified CMDB/CSDM Specialist

- ITIL 4 Foundation or higher

- AWS, Azure, or GCP certification