Role : ServiceNow ITAM Consultant

Required Technical Skill Set :

We are looking for an experienced ServiceNow IT Asset Management (ITAM) professional to implement and manage ITAM solutions on the ServiceNow platform. The role involves driving end-to-end asset lifecycle management, ensuring compliance, and optimizing software and hardware asset utilization.

Key Responsibilities :

- Implement and configure ServiceNow ITAM modules including:

- Hardware Asset Management (HAM)

- Software Asset Management (SAM Pro)

- Asset Lifecycle & Contract Management

- Define and manage processes for asset request, procurement, inventory, deployment, retirement, and disposal.

- Integrate ITAM with CMDB, ITSM, Procurement, and third-party discovery/licensing tools.

- Ensure compliance with licensing agreements and optimize software usage to reduce costs.

- Configure entitlement rules, reclamation workflows, normalization, and reconciliation processes.

- Collaborate with procurement, finance, and IT operations teams to ensure asset governance.

- Maintain asset data accuracy and support audits with reliable reporting.

- Develop dashboards, KPIs, and reports for asset lifecycle visibility.

Required Skills & Experience :

- 4-10 years of ServiceNow experience with at least 2-3 years in ITAM.

- Strong hands-on experience in ServiceNow SAM Pro and/or HAM.

- Knowledge of CMDB, CSDM, and ITIL processes.

- Experience in integrating discovery/licensing tools (SCCM, Tanium, Flexera, Snow, BigFix).

- Proficiency in JavaScript, Flow Designer, and REST/SOAP integrations.

- ServiceNow CSA and CIS-ITAM (SAM/HAM) certification preferred.

Nice to Have :

- Exposure to ITOM, Discovery, and Service Mapping for better CMDB alignment.

- Experience with SaaS license management (O365, Adobe, Salesforce, etc.).

- Financial Management exposure (chargeback, cost optimization).

- Architect-level design and roadmap planning experience.