We are seeking a ServiceNow Integrations Developer to design, build, and maintain secure, scalable integrations between ServiceNow and enterprise systems (ERP, CRM, HRIS, AD, monitoring tools and cloud services).

The role will own end-to-end integration delivery from requirements and design through development, testing, deployment, and operational support. This position collaborates with architects, product owners, security, and third-party vendors to ensure reliable data exchange and automation.

Key responsibilities :

- Design and implement integrations using Integration Hub, Flow Designer, Scripted REST APIs, SOAP/REST web services, MID Server, and event-driven patterns.

- Build and maintain reusable integration patterns, custom APIs, transform maps, import sets, and data pipelines to ensure consistent data models and mapping.

- Implement secure authentication and authorization for integrations (OAuth, API keys, SAML, mutual TLS), and ensure data protection and governance.

- Develop automated workflows and business logic in ServiceNow (Business Rules, Script Includes, Flows, UI Actions) to support integrated processes.

- Troubleshoot and resolve integration failures, performance issues, and data inconsistencies; implement monitoring, alerts, and runbooks.

- Create and maintain technical design documents, API specs, test plans, and deployment runbooks; participate in code reviews and knowledge transfer.

- Support platform upgrades and regression testing to ensure integrations remain compatible with new ServiceNow releases.

- Work with DevOps/CI-CD pipelines and manage update-sets or scoped app packaging for deployments.

Required skills and experience:

- 36+ years of hands-on ServiceNow development experience with a focus on integrations and automation.

- Strong experience with IntegrationHub, Flow Designer, Scripted REST APIs, MID Server configuration, and web services (REST/SOAP).

- Proficiency in JavaScript (server-side Glide API and client-side scripting), JSON, XML, and data mapping/transformation techniques.

- Practical knowledge of authentication models (OAuth 2.0, Basic Auth, API keys) and secure data exchange patterns.

- Experience integrating ServiceNow with common enterprise applications (e.g., SAP, Workday, Salesforce, Microsoft Active Directory, Azure, AWS).

- Solid understanding of CMDB concepts, ITSM processes (Incident, Change, Problem), and how integrations impact those processes.

- Familiarity with debugging tools, logging, monitoring, and performance tuning for integrations.

- Strong communication skills and experience working with cross-functional teams and external vendors.

Preferred / nice-to-have :

- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IntegrationHub or relevant modules.

- Experience with enterprise integration patterns (message queues, event-driven architectures, Kafka, MQ) and middleware platforms.

- Exposure to Kubernetes, cloud-native APIs, or platform-as-a-service connectors.

- Experience building scoped applications and using App Engine/Creator Studio.

- Knowledge of ITOM, HR Service Delivery, or Security Operations integrations.

- Experience with CI/CD tools and automated test frameworks for ServiceNow (e.g., ATF).

Education & logistics :

- Bachelors degree in Computer Science, Information Technology, or equivalent experience.

- Location: Hyderabad, Telangana (on-site / hybrid) or remote with overlap to IST work hours.

- Employment type: Full-time (or contract adjust as needed).