Job Role :

- Design and Implementation : Lead the design, development, and implementation of integrations between ServiceNow and third-party systems (e.g., CRM, ERP, HR, monitoring tools, Active Directory) using protocols like REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors.

- Workflow Automation : Develop custom APIs, automate workflows with Flow Designer/Workflow Editor, and utilize AppEngine and Creator Studio to build custom applications that enhance business processes.

- Data Management : Analyze, map, transform, and manage data exchange between platforms using tools like Import Sets, Transform Maps, and Scheduled Jobs, ensuring data accuracy and compliance with the Common Service Data Model (CSDM).

- Troubleshooting and Maintenance : Monitor, troubleshoot, and resolve issues related to integrations, ensuring high availability, performance, and security.

- Documentation and Standards : Create and maintain technical documentation for integration of workflows, processes, and custom applications, ensuring all work adheres to ServiceNow best practices and coding standards.

- Collaboration and Guidance : Collaborate with stakeholders to gather requirements and translate them into technical specifications. Provide technical guidance and mentorship to junior team members.

Required Skills :

Must-Have :

- Integration Technologies : Expertise in web services (REST, SOAP, WSDL, JSON, XML), APIs, Integration Hub & Spokes, MID Server, LDAP, SSO (SAML), JDBC, and Import Sets.

- Scripting and Development : Strong proficiency in JavaScript, Glide API (Glide Record), HTML/CSS, and familiarity with object-oriented programming concepts.

- ServiceNow Modules : In-depth knowledge of core modules like ITSM (Incident, Change, Problem, CMDB), ITOM (Discovery, Event Management), CSM, and HRSD is often required.

- Development Tools : Experience with ServiceNow Studio IDE, Flow Designer, Automated Test Framework (ATF), and version control systems (e.g., Git).

- Certifications Required :

1. ServiceNow Certified System Administrator (CSA)

2. ServiceNow Certified Application Developer (CAD)

3. ServiceNow Certified Implementation Specialist (CIS) in relevant areas (ITSM, HRSD, etc.)

Behavioral Competencies :

- Analytical & Problem-Solving : Strong analytical and debugging skills with the ability to troubleshoot complex issues effectively.

- Communication & Collaboration : Excellent verbal and written communication skills to interact effectively with cross-functional teams and technical/non-technical stakeholders.

- Leadership & Mentorship : Proven ability to act as a technical lead, mentor junior developers, and contribute to knowledge sharing.

- Adaptability & Continuous Improvement : Ability to work in a fast-paced, agile environment, manage multiple priorities, and stay updated with the latest ServiceNow features and industry trends.

- Customer-Centric Attitude : A focus on delivering value and ensuring solutions align with business requirements and best practices.

- Adaptability & Continuous Learning : A commitment to staying current with ServiceNow releases and new technologies in a fast-paced environment.

Good to have :

- ITIL V3/V4.