Key Responsibilities :

- Design, develop, and implement ServiceNow HR Service Delivery (HRSD) solutions.

- Configure and customize HRSD modules, including HR Case Management, Lifecycle Events, Agent Workspace, Employee Center, Employee Document Management, and Virtual Agent.

- Develop integrations using Integration Hub and HRSD spokes such as Adobe Sign and SAP SuccessFactors.

- Integrate ServiceNow HRSD with enterprise HR platforms such as Workday, SAP SuccessFactors, and other HCM systems.

- Configure notifications, surveys, reports, dashboards, and HR workflows.

- Prepare solution architecture, technical designs, and proof of concepts (PoCs).

- Conduct code reviews and ensure adherence to ServiceNow development best practices.

- Gather business requirements and lead client workshops to define HRSD solutions.

- Create workshop presentations, HRSD workbooks, and solution documentation.

- Mentor junior developers and collaborate with cross-functional teams to deliver high-quality solutions.

Required Skills :

- 5-10 years of experience with ServiceNow, including 5+ years in ServiceNow HRSD.

- Strong expertise in :

1. HR Case Management

2. Lifecycle Events

3. Agent Workspace

4. Employee Center Portal

5. Employee Document Management

6. Virtual Agent

7. Integration Hub

8. HRSD Spokes (Adobe, SAP SuccessFactors, etc.)

- Experience integrating ServiceNow with Workday, SAP SuccessFactors, or other HCM platforms.

- Strong knowledge of ServiceNow platform development, scripting, and workflow automation.

- Experience in solution design, architecture, and technical consulting.

- Strong client-facing, requirement gathering, and stakeholder management skills.

- Experience leading client workshops and translating HR business processes into ServiceNow HRSD solutions.

Preferred Skills :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist - HRSD (CIS-HR).

- Experience with ServiceNow IntegrationHub, Flow Designer, and REST/SOAP APIs.

- Knowledge of Agile/Scrum methodologies and DevOps practices.

- Excellent communication, leadership, and mentoring skills.