We are seeking a Senior ServiceNow HRSD Developer with deep, hands-on expertise in HR Service Delivery to lead solution design, mentor junior developers and drive end-to-end HRSD implementations. This role requires someone who can bridge technical depth with HR domain knowledge and act as a subject matter expert for all things HRSD on the platform.

Key Responsibilities :

HRSD Architecture & Design :

- Lead end-to-end design and implementation of HRSD solutions including HR Case Management, Employee Service Center, Lifecycle Events, Document Management and HR Integrations.

- Define HR Scoped App architecture, HR role model and data segregation strategy.

- Architect Lifecycle Event workflows for complex onboarding, offboarding, transfers and role changes.

- Own the HR Data model including HR Profiles, Worker Sync, Position Management and HR criteria.

Development & Technical Leadership :

- Develop complex Flow Designer orchestrations, Subflows and integration spokes for HR systems (Workday, SAP SF, Oracle HCM).

- Build reusable Script Includes, Business Rules and client-side scripts optimised for HRSD performance.

- Lead IntegrationHub implementations connecting HRSD to external HR, payroll and identity systems.

- Conduct code reviews and enforce ServiceNow development best practices within the HRSD scoped app.

- Drive ATF automation strategy for regression coverage across HRSD modules.

Stakeholder & Delivery :

- Act as technical SPOC for HRSD between offshore delivery team and onshore HR product owners.

- Translate complex HR process requirements into scalable, maintainable ServiceNow configurations.

- Lead sprint planning, estimation and technical risk identification for HRSD workstreams.

- Mentor and upskill junior/mid-level HRSD developers within the team.

- Produce solution design documents, integration specs and deployment runbooks.

Must-Have Skills :

- 5+ years of ServiceNow development with minimum 3 years dedicated HRSD.

- Deep expertise across full HRSD suite including Case Management, ESC, Lifecycle Events, Document Management and HR Integrations.

- Advanced JavaScript, Glide API, Flow Designer, REST/SOAP, IntegrationHub.

- Proven experience integrating HRSD with Workday, SAP SuccessFactors or Oracle HCM.

- Strong understanding of HR data privacy (GDPR, data access controls, HR criteria).

- Hands-on with Lifecycle Events including complex multi-activity onboarding/offboarding flows.

- CIS-HR certification mandatory; CSA and additional CIS certifications strongly preferred.

Good to Have :

- Experience with Now Mobile HR experience and Employee Center Pro.

- Exposure to AI/ML features in HRSD including Predictive Intelligence for case routing and Virtual Agent HR topics.

- Knowledge of HR Service Delivery benchmarking and process maturity assessment.

- Prior experience in a client-facing or lead architect role on HRSD implementations.