ServiceNow HRSD Developer

Job Description :

- Design and develop ServiceNow HRSD applications including Case Management, Employee Center,

- Lifecycle Events, and HR Knowledge Management.

- Build and enhance the Employee Center and Employee Center Pro to create personalized, role-based portals where employees find answers instantly and complete HR tasks effortlessly

- Create dynamic HR Service Catalogs featuring intuitive request forms, contextual help, and automated fulfillment workflows

- Develop and maintain robust integrations connecting HRSD with critical enterprise systems :

i. SuccessFactors : Real-time employee data synchronization, organizational hierarchy updates, and performance data

ii. Payroll Systems : Automated data exchange for compensation changes, benefits enrollment, and time tracking

iii. Identity Management : Active Directory, SailPoint integration for access provisioning and de-provisioning

iv. Collaboration Tools : Microsoft Teams, Slack integration for notifications and approvals

- Ensure alignment with ServiceNow best practices and the Common Service Data Model (CSDM).

- Support upgrades, patching, and platform maintenance activities in collaboration with the ServiceNow Architect.

- Maintain documentation for configuration, customization, and technical design.

- Implement data security and role-based access controls in accordance with HR compliance requirements.

- Partner with HR business stakeholders to translate functional requirements into technical specifications.

- Collaborate with the ServiceNow Architect to design solutions aligned with enterprise architecture, CSDM standards, and ServiceNow best practices

- Participate actively in Agile/Scrum ceremonies including sprint planning, daily standups, backlog grooming, and retrospectives

- Support testing, validation, and deployment activities during upgrades and new module rollouts.

- Troubleshoot and resolve HRSD-related incidents and defects.

- Analyze user feedback and recommend platform improvements for better user experience and efficiency.

- Support ongoing optimization of HR workflows, knowledge bases, and employee self-service capabilities.