Job Title : ServiceNow HRSD BPC / Test Lead

Location : Bangalore, Karnataka

Experience : 7+ Years

Employment Type : Full-Time

Work Mode : Hybrid / Work from Office

Job Summary :

We are seeking an experienced ServiceNow HRSD BPC / Test Lead with 7+ years of experience in ServiceNow implementations, HR Service Delivery (HRSD), Business Process Consulting (BPC), and Testing Leadership. The ideal candidate should have strong expertise in ServiceNow HRSD, Employee Service Center (ESC), Virtual Agent, Now Assist, and Agile delivery methodologies. The candidate will be responsible for leading HRSD implementations, managing testing activities, defining business processes, ensuring quality assurance, and collaborating with stakeholders to deliver enterprise-wide HR digital transformation solutions.

Key Responsibilities :

1. Business Process Consulting (BPC) :

- Engage with HR stakeholders to understand business requirements and transformation goals.

- Analyze existing HR processes and recommend ServiceNow HRSD solutions.

- Conduct workshops, requirement gathering sessions, and process mapping activities.

- Design scalable HR service delivery solutions aligned with business objectives.

- Create functional specifications and business process documentation.

2. ServiceNow HRSD Implementation :

- Configure and implement ServiceNow HR Service Delivery (HRSD) solutions.

- Design and support Employee Service Center (ESC) implementations.

- Configure HR Case Management and HR Knowledge Management.

- Implement Employee Journey and Lifecycle Events.

- Support HR Catalog and HR Workspace configurations.

- Drive continuous improvements across HR processes.

3. Virtual Agent & Now Assist :

- Design and configure ServiceNow Virtual Agent solutions.

- Implement conversational workflows and self-service capabilities.

- Leverage ServiceNow Now Assist for AI-powered HR support experiences.

- Develop chatbot use cases and automate employee interactions.

- Improve employee experience through intelligent automation.

4. Test Leadership & Quality Assurance :

- Define overall testing strategy and test plans.

- Lead Functional Testing, Integration Testing, UAT, and Regression Testing activities.

- Coordinate testing efforts across multiple teams and stakeholders.

- Review test cases, test scripts, and defect reports.

- Ensure quality standards and governance compliance.

- Drive defect management and resolution processes.

5. Agile Delivery :

- Participate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.

- Collaborate with Product Owners, Scrum Masters, Developers, and Business Teams.

- Manage project deliverables and testing timelines.

- Ensure successful delivery within project schedules.

Required Technical Skills :

1. ServiceNow HRSD :

- ServiceNow HR Service Delivery (HRSD)

- HR Case Management

- HR Knowledge Management, HR Catalog, HR Workspace

- Employee Journey Management

- Lifecycle Events, Employee Document Management.

2. Employee Service Center (ESC) :

- Employee Service Center Configuration

- Employee Self-Service Portals, Service Portal Customization

- HR Service Automation.

3. Virtual Agent & AI :

- ServiceNow Virtual Agent

- Conversational AI, Chatbot Development

- Now Assist

- AI-Powered Employee Support, Intelligent Automation.

4. Testing & QA :

- Test Strategy Development

- Functional Testing, Integration Testing

- User Acceptance Testing (UAT), Regression Testing

- Defect Management

- Test Automation Exposure (Preferred).

5. Agile Methodology :

- Agile Scrum

- Sprint Planning

- User Stories, Backlog Grooming, Release Planning, Jira, Azure DevOps (Preferred).

Required Qualifications :

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Human Resources, or related field.

- 7+ years of IT experience with ServiceNow implementation and testing.

- Strong hands-on experience in ServiceNow HRSD implementations.

- Experience leading testing activities and quality assurance processes.

- Strong understanding of HR processes and employee service delivery.

- Experience working in Agile project environments.

Preferred Qualifications :

- ServiceNow HRSD Certification.

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist HRSD.

- Experience with ServiceNow AI and Now Assist capabilities.

- Exposure to HR Transformation and Digital Workplace initiatives.

- Knowledge of Service Portal and IntegrationHub.

Soft Skills :

- Excellent communication and stakeholder management skills.

- Strong analytical and problem-solving abilities.

- Leadership and mentoring capabilities.

- Ability to work with cross-functional and global teams.

- Strong presentation and documentation skills.

- High ownership and accountability.

Key Competencies :

- ServiceNow HRSD

- Employee Service Center (ESC)

- Virtual Agent

- Now Assist

- HR Case Management

- HR Service Delivery, Business Process Consulting (BPC)

- Test Leadership

- Agile Methodology

- User Acceptance Testing (UAT), Quality Assurance, HR Digital Transformation.

Work Location :

Bangalore, Karnataka

Candidates with strong expertise in ServiceNow HRSD, Employee Service Center, Virtual Agent, Now Assist, Agile delivery, and Test Leadership are encouraged to apply.