Required Skills & Experience :

- 7+ years experience with ServiceNow HRSD implementations with multiple end-to-end implementations under their belt.

- Strong understanding of how ServiceNow HRSD and ITSM coexist within the same ServiceNow environment.

- ServiceNow architecture experience, including reviewing designs and ensuring what is architected is implemented correctly.

- Ability to perform hands-on Business Analyst work, in addition to architecture support including documentation and requirements/process work.

- Ability to independently review and validate an implementation partners work products, including architectural diagrams.

- Experience working within established enterprise architecture, security, and ServiceNow standards.

Nice to Have Skills & Experience :

- Experience migrating legacy documents/content into ServiceNow.

- Oracle IPM migration experience.

- Experience overseeing or providing technical governance for a large ServiceNow HRSD implementation partner.

Job Description :

This person will serve as the client-side ServiceNow HRSD expert, while also supporting the implementation partner.

They'll ensure the HR Case Management/HRSD solution being designed is actually implemented according to the agreed architecture and integrates appropriately with the existing ITSM environment.

In addition to architecture oversight, they'll stay hands-on with BA and documentation work, review partner deliverables, and support the migration of documents from the legacy Oracle IPM platform into ServiceNow.

Responsibilities :

- Provide architectural oversight for the ServiceNow HRSD implementation.

- Ensure HRSD fits appropriately alongside the existing ServiceNow ITSM module and security framework.

- Review implementation partner designs, architectural diagrams, documentation, and other work products.

- Validate that the solution being implemented aligns with approved architecture and ServiceNow standards.

- Perform Business Analyst work, including requirements, process, and project documentation.

- Work independently with the implementation partner and internal stakeholders to identify and resolve design/integration issues.

- Support migration of documents from the legacy Oracle IPM environment into ServiceNow.

- Remain engaged across both the HRSD implementation and subsequent document migration effort.