About the Role:

We are seeking an experienced ServiceNow GRC/IRM Developer with 5-10 years of experience in the ServiceNow platform to join our team and play a key role in designing, developing, and maintaining ServiceNow Governance, Risk, and Compliance (GRC) solutions. The ideal candidate will have hands-on expertise in ServiceNow Workspace, scripting, integrations, and portal development to ensure seamless implementation and functionality of GRC modules and related solutions.

Key Responsibilities:

GRC Development & Configuration:

- Design and implement ServiceNow GRC solutions, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management modules.

- Configure and customize workflows, dashboards, and reports to meet organizational requirements.

ServiceNow Workspace Development:

- Develop intuitive and user-friendly ServiceNow Workspaces tailored for GRC use cases, enabling efficient task management and visibility for end-users.

- Configure existing Workspaces by adding/removing widgets.

Portal Design & Development:

- Create and enhance ServiceNow Service Portals with a focus on GRC functionalities, ensuring a seamless and engaging user experience.

- Catalog form creation and integrating those with other ServiceNow modules.

Integration:

- Develop and maintain integrations between ServiceNow and other third-party systems (e.g., ERP, ITSM, risk platforms) using REST, SOAP APIs, and MID Servers.

- Troubleshoot and resolve integration issues effectively.

Scripting & Customization:

- Develop and maintain custom scripts using JavaScript, Business Rules, Script Includes, and Client Scripts.

- Optimize scripts to ensure system performance and scalability.

Process Optimization:

- Collaborate with stakeholders to identify and streamline GRC processes, ensuring alignment with industry best practices and regulatory requirements.

System Administration & Support:

- Perform regular maintenance, upgrades, and troubleshooting of the ServiceNow platform to ensure smooth operations.

- Provide technical support and training to end-users and stakeholders.

Required Skills & Experience:

- Proven experience in ServiceNow GRC module implementation and development.

- Hands-on experience with ServiceNow Workspace design and development.

- Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, and Script Includes.

- Experience in developing and customizing ServiceNow Portals, widgets, and UI pages.

- Strong understanding of integration methods (REST/SOAP APIs) and troubleshooting integration issues.

- Familiarity with ServiceNow platform administration and performance optimization techniques.

- Ability to translate business requirements into technical solutions.

- Excellent communication and problem-solving skills.

Certifications:

- ServiceNow Certified Implementation Specialist Risk and Compliance.

- ServiceNow Certified Implementation Specialist TPRM.

- ServiceNow Certified Implementation Specialist BCM.

- ServiceNow System Admin (CSA).

- ServiceNow Certified Application Developer or other relevant certifications.

- Experience with Agile development methodologies.

- Familiarity with other ServiceNow modules (e.g., ITSM, SecOps, or ITOM).