Event Management Role Summary :

Shell is seeking a ServiceNow Event Management Developer to support and enhance our enterprise monitoring, observability, and automation capabilities.

The role focuses on event ingestion, alert correlation, automation, and integrations, including SteamConnect / Kafka based event streaming, in a large scale, global IT environment.

Key Responsibilities :

- Configure and customize ServiceNow Event Management (ITOM)

- Build and support event ingestion pipelines, including :

1. SteamConnect

2. Kafka based streaming integrations

- Develop and manage :

1. Event and alert rules

2. Alert correlation and deduplication

3. Alert enrichment and noise reduction

- Integrate monitoring tools with ServiceNow (e.g., Dynatrace, AppDynamics, SCOM, Prometheus)

- Implement alert driven automation and remediation

- Ensure accurate linkage of alerts, CIs, and services (CMDB, Service Mapping)

- Create operational dashboards and reports for NOC and operations teams

- Provide Level 3 support and participate in upgrades and releases

Required Skills & Experience :

- 6 to 10 years of hands on ServiceNow development

- Strong experience with Event Management (mandatory)

- Experience with SteamConnect and Kafka event streaming

- Good understanding of :

1. Monitoring and observability concepts

2. Alert lifecycle and correlation

- JavaScript and ServiceNow scripting experience

- Experience with REST APIs and integrations

Good to Have :

- ITSM, CMDB, Discovery, Service Mapping

- AIOps / Alert Intelligence exposure

- Experience in large, regulated, global enterprises

- ITIL v4 certification