Job Title : ServiceNow Discovery & Cloud Specialist.

Working hours : 3 pm to 11 pm.

Location : Remote.

Notice Period : 30 to 60 days.

Experience : 47+ years hands-on experience with ServiceNow ITOM (Discovery, Cloud Discovery, Service Mapping, CMDB).

Role Overview :

We are seeking a skilled ServiceNow Discovery & Cloud Specialist to design, implement, and optimize Discovery processes that enable a reliable and accurate CMDB across on-premises and cloud environments.

The role requires expertise in ServiceNow ITOM (Discovery, CMDB, Service Mapping), strong technical knowledge of enterprise infrastructure, and hands-on experience with multi-cloud visibility (AWS, Azure, GCP, VMware).

Required Skills & Experience :

- 47+ years hands-on experience with ServiceNow ITOM (Discovery, Cloud Discovery, Service Mapping, CMDB).

- Proven expertise with AWS, Azure, GCP, VMware, including APIs, service discovery, and resource modeling.

- Knowledge of containerized environments (Kubernetes, OpenShift, Docker).

- Strong understanding of networking, operating systems (Windows, Linux, UNIX), virtualization, storage, and middleware.

- Familiarity with protocols (SNMP, WMI, SSH, REST, SOAP, JDBC).

- Solid understanding of CSDM, CMDB design, and service dependency mapping.

- Scripting experience (JavaScript, PowerShell, Python) for automation/customization.

- Strong problem-solving and cross-team collaboration skills.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist Discovery & Service Mapping.

- ServiceNow ITOM Visibility certification.

- Cloud certifications (AWS Certified Solutions Architect, Azure Administrator, GCP Cloud Engineer).

- Exposure to FinOps, Cloud Governance, and Security Operations.

Key Responsibilities :

- Lead the deployment, configuration, and maintenance of ServiceNow Discovery across data centers, private cloud, and public cloud platforms.

- Configure and maintain Cloud Discovery integrations for AWS, Azure, GCP, VMware, and Kubernetes.

- Develop and optimize Discovery Patterns, Probes, and Sensors to ensure comprehensive coverage of hybrid IT.

- Manage MID Servers for both on-prem and cloud environments, ensuring secure, scalable communication.

- Integrate Discovery outputs with CMDB, Service Mapping, Event Management, and Cloud Management modules.

- Define and maintain credentials & API integrations (IAM roles, service accounts, OAuth) for cloud providers.

- Ensure CMDB accuracy, completeness, and relationship mapping for cloud-native and traditional infrastructure.

- Troubleshoot and resolve Discovery issues across network, VM, and cloud-native services.

- Collaborate with CloudOps, Infrastructure, and Security teams to align Discovery with cloud governance and FinOps.

- Document processes, patterns, and best practices for hybrid-cloud CMDB management.