Role Overview :

We are looking for a ServiceNow developer with strong hands-on experience in Now Assist, Generative AI, AI agents, and agentic workflows. The developer will build and enhance AI-enabled experiences and intelligent IT operations automations on the ServiceNow platform, ensuring solutions are useful, secure, observable, and integrated with enterprise workflows.

Key Responsibilities :

- Develop and configure Now Assist capabilities and AI-enabled workflows within the ServiceNow platform.

- Build, configure, and test AI agents and agentic workflows to support task execution, service workflows, and operational automation.

- Integrate AI-enabled ServiceNow experiences with platform data, knowledge sources, APIs, and approved enterprise systems.

- Use Flow Designer, Integration Hub, JavaScript, and ServiceNow scripting to orchestrate workflow steps and business logic.

- Configure relevant prompts, skills, actions, knowledge retrieval, and workflow handoffs based on supported platform capabilities and project requirements.

- Apply appropriate access controls, data-handling safeguards, human approvals, and exception handling to AI-enabled workflows.

- Test AI-driven flows for functional accuracy, failure handling, performance, and safe behavior within defined business boundaries.

- Collaborate with architects, process owners, and platform teams to identify suitable use cases and translate designs into working solutions.

- Troubleshoot issues, improve workflow quality, document implementation details, and support deployment and post-release stabilization.

- Stay current with ServiceNow AI capabilities and recommend practical improvements to reliability and user experience.

Required Skills and Experience :

- 6+ years of ServiceNow development experience; hands-on AI/Now Assist experience is essential.

- Strong understanding of ServiceNow configuration, scripting, Flow Designer, and platform integrations.

- Practical experience with Now Assist, Generative AI features, AI agents, or agentic workflows.

- Experience integrating enterprise data or applications using APIs and approved platform integration methods.

- Strong debugging, testing, documentation, and collaboration skills.

Preferred Qualifications :

- CSA certification; CAD or relevant AI/Now Assist credentials.

- Experience with Integration Hub, CMDB/CSDM, ITSM/CSM, and intelligent IT operations automation.

- Experience defining guardrails, human-in-the-loop approvals, and monitoring for AI-assisted workflows.