Key Responsibilities :

- Design, develop, and implement ServiceNow solutions including forms, workflows, business rules, client scripts, UI policies, ACLs, notifications, and integrations.

- Customize and configure ServiceNow applications such as ITSM, ITOM, HRSD, CSM, and other modules as needed.

- Build and maintain ServiceNow integrations using APIs, REST/SOAP web services, and third-party connectors.

- Support ServiceNow upgrades, patches, and new module implementations.

- Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.

- Ensure adherence to ServiceNow best practices, coding standards, and security guidelines.

- Troubleshoot, debug, and resolve issues related to ServiceNow applications and workflows.

- Participate in Agile/Scrum ceremonies and contribute to sprint planning, reviews, and retrospectives.

- Maintain technical documentation, design specifications, and user guides.

- Stay up-to-date with new ServiceNow features, releases, and industry trends.

Required Skills & Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

- 4+ years of hands-on experience in ServiceNow development and configuration.

- Strong expertise in JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting.

- Solid understanding of ServiceNow modules (e.g., Incident, Problem, Change, CMDB, Service Catalog).

- Experience with ServiceNow integrations (REST, SOAP, LDAP, SSO, MID Server, etc.).

- Knowledge of ITIL processes and best practices.

- Experience with Agile development methodologies.

- ServiceNow Certified System Administrator (CSA) required.

- Additional certifications (e.g., CIS in ITSM, ITOM, HRSD, CSM, App Engine) preferred.

Preferred Qualifications :

- Experience with Service Portal, UI Builder, or Flow Designer.

- Familiarity with ServiceNow Performance Analytics and reporting.

- Exposure to DevOps practices and CI/CD for ServiceNow.

- Strong problem-solving, communication, and analytical skills.