ServiceNow Developer - ITOM/ITSM Framework

Job Title : ServiceNow Developer

Experience : 6+ Years

Location : Pan India

Mode of Work : Hybrid

Description :

- Design, develop, and implement solutions using ServiceNow ITOM modules, including Event Management, Cloud Management, Service Mapping, Discovery, and Orchestration.

- Collaborate with stakeholders, IT teams, and business analysts to gather and understand requirements for IT operations automation and optimization.

- Develop and configure ITOM-related workflows, business rules, scripts, and integrations to automate operations, manage infrastructure, and monitor events.

- Configure and maintain service maps, event rules, monitoring tools, and integrations with external monitoring and management systems.

- Lead the development of custom solutions and enhancements in ServiceNow to improve IT operations, reduce manual tasks, and increase overall efficiency.

- Perform troubleshooting, root cause analysis, and problem resolution related to ITOM solutions and integrations.

- Guide and mentor junior developers, sharing expertise and best practices for ITOM module development.

- Ensure proper documentation for all custom developments, configurations, and system integrations.

- Work closely with cross-functional teams (e.g., ITSM, Cloud, DevOps) to ensure the seamless operation of ITOM-related workflows.

- Stay updated on new features, best practices, and innovations in ServiceNow ITOM, and incorporate them into ongoing development projects.

Certifications : Must have CSA & CIS (ITSM & ITOM is mandatory) Certifications Senior Developer.

Skills : ServiceNow, ITOM, ITSM, Cloud Management