Key Responsibilities:

- Design and implement ServiceNow ITSM solutions including Incident, Problem, Change, Knowledge Management, Service Catalog, and Request Management.

- Lead ServiceNow ITOM implementations covering Discovery, Service Mapping, Event Management, and CMDB.

- Configure and manage CMDB, Discovery, MID Servers, and infrastructure discovery across hybrid environments.

- Build and support integrations using REST/SOAP APIs, IntegrationHub, Flow Designer, and external enterprise systems.

- Develop workflows, business rules, UI policies, client scripts, and platform customizations.

- Drive CMDB governance, data normalization, reconciliation, and health initiatives.

- Collaborate with infrastructure, security, and application teams to align ServiceNow capabilities with business objectives.

- Provide technical leadership and mentor junior team members.

Required Skills:

- 7+ years of hands-on ServiceNow experience.

- Strong expertise in ITSM and ITOM modules.

- Experience with Discovery, Service Mapping, Event Management, and CMDB.

- Knowledge of MID Servers, SNMP, WMI, SSH, and discovery patterns.

- Strong integration experience using REST/SOAP APIs and IntegrationHub.

- Experience with Service Catalog, Request Fulfillment, and Workflow Automation.

- Familiarity with monitoring/observability tools such as Prometheus, OpsRamp, SolarWinds, etc.

- Understanding of ITIL best practices.

- Experience with DevOps tools such as Ansible, Terraform, and CI/CD pipelines.

- ServiceNow Certified System Administrator (CSA) certification is mandatory.

Preferred Certifications:

- ITSM

- ITOM

- Discovery

- CMDB

- IntegrationHub