Job Description :

Work Location : Mumbai (Powai Hiranandani)

It is 5 Days working and Work from Office role

Key Competencies & Skills required :

- Proven experience with a minimum of 3 years with ServiceNow development in enterprise environment including custom applications, UI customization, scripting, and integrations.

- JavaScript

- Glide API for ServiceNow platform integrations and enhancements PowerShell, Python, or Shell scripting

- Extensive experience with ServiceNow HRSD and/or WSD (priority), including case management, ticketing systems, and HR lifecycle events (On-boarding, offboarding etc.)

- Profound knowledge with ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB.

Nice to have :

- Experience with ServiceNow installations, upgrades, and platform management.

Education/Qualification : A degree in Computer Science or equivalent or a related discipline; or equivalent work experience

Key Responsibilities :

- Application Development: Design, develop, and implement custom applications, workflows, and integrations within the ServiceNow platform and modules (HRSD, WSD) to meet business needs in a DoD environment.

- Support integrations between ServiceNow and other systems e.g. SAP Success Factors, SAP HCM, Security Centre SaaS, Microsoft Office

- ServiceNow Installation & Configuration: Install, configure, and deploy the ServiceNow platform, ensuring optimal performance and reliability, specifically for both SIPR and NIPR networks.

- Upgrades: Manage the upgrade process for ServiceNow instances within the DoD environment, ensuring successful transitions to new versions of ServiceNow with minimal disruption and maintaining compliance with DoD security standards.

- Customization & Configuration: Customize ServiceNow modules, forms, and UI to meet client requirements, including scripting and creating business rules, client scripts, and UI policies.

- Collaboration: Work closely with cross-functional teams, including business analysts, system administrators, and project managers, to understand requirements and deliver effective solutions.

- Testing & Troubleshooting: Perform testing to ensure functionality works as intended, and troubleshoot issues to resolve them efficiently.