ServiceNow Developer

Description :

Key Responsibilities :

Development & Configuration :

- Build and maintain workflows, catalog items, and automation processes

- Translate business requirements into scalable ServiceNow solutions

- Develop reports, dashboards, and reusable templates (e.g., incident templates)

ITSM Module Management :

1. Incident Management

2. Problem Management

3. Change Management

4. Asset Management

- Service Catalog / Service Requests

- Process RITMs, incidents, and operational tickets

- Support Change Management processes including CAB activities

Platform Administration :

- Manage standalone and multi-domain instances

- Maintain CMDB / CSDM data and structure

- Handle system upgrades and maintain upgrade testing protocols

Workflow & Automation :

- Design and implement workflows for business processes

- Create and manage service catalog items and request workflows

- Ensure process efficiency through automation and standardization

Support & Operations :

- Provide ongoing support to end users and resolve queries

- Handle change tickets as per defined policies

- Assist in system design, operations, and continuous improvements

Collaboration & Agile Delivery :

- Work in Agile/Scrum environments

- Collaborate with cross-functional teams to scope and deliver solutions

- Break down requirements and demonstrate solutions to stakeholders

- Manage multiple client requests with prioritization

Required Skills & Qualifications :

Core Skills :

- 6+ years of experience in ServiceNow development, administration, and customization

- Strong knowledge of ITSM modules

- Hands-on experience with CMDB / CSDM

- Experience in ITBM configuration (Demand, PPM, Resource Management)

- Strong understanding of workflows and Service Catalog

Technical Skills :

- ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.)

- Data analysis and reporting skills

- Experience with system upgrades and migrations

Certifications (Preferred) :

- ServiceNow Certified System Administrator

- ServiceNow Developer Certification

Soft Skills :

- Strong communication (verbal & written)

- Ability to translate business needs into technical solutions

- Strong analytical and problem-solving skills

- Self-starter with ability to work independently in remote setups

- Strong stakeholder and client interaction skills

Preferred Qualifications :

- Experience in migration and standardization projects

- Understanding of long-term platform scalability

- Ability to manage multiple engagements simultaneously

- Experience working in global teams and overlapping time zones

Key Traits for Success :

- Strong debugging and troubleshooting ability

- Adaptability in fast-paced environments

- Focus on solution sustainability and performance