Role Overview :

We are seeking a highly motivated and experienced ServiceNow Developer to join our dynamic team. In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions to meet our business needs. You will collaborate closely with business analysts, process owners, and other IT professionals to understand requirements and translate them into effective and scalable ServiceNow applications. Your work will directly impact the efficiency and effectiveness of our internal processes, leading to improved user experiences and enhanced business outcomes.

Key Responsibilities :

- Develop and customize ServiceNow applications and workflows to automate business processes and improve operational efficiency.

- Design and implement user-friendly interfaces using ServiceNow UI technologies to enhance user experience and adoption.

- Configure and maintain ServiceNow modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to ensure optimal performance and adherence to ITIL best practices.

- Create and maintain technical documentation, including design specifications, test plans, and user guides, to ensure knowledge transfer and maintainability.

- Collaborate with cross-functional teams to gather requirements, design solutions, and implement ServiceNow enhancements to meet evolving business needs.

- Develop and implement ServiceNow Playbooks to streamline complex processes and improve service delivery.

- Troubleshoot and resolve ServiceNow issues to minimize disruptions and ensure system availability.

- Participate in code reviews and testing to ensure the quality and stability of ServiceNow solutions.

Required Skillset :

- Demonstrated ability to design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations.

- Proven expertise in ServiceNow UI technologies, including Service Portal, UI Builder, and client-side scripting.

- Strong understanding of ITIL best practices and ServiceNow modules, such as Incident Management, Problem Management, Change Management, and Service Catalog.

- Experience with ServiceNow Playbooks and their application in automating complex processes.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

- Ability to analyze business requirements and translate them into technical solutions.

- Strong problem-solving skills and attention to detail.

- Bachelor's degree in Computer Science or a related field.

- Adaptable to work in a hybrid environment based in Bangalore or Gurgaon/Gurugram.