ServiceNow - Data Center Operations Engineer - SLA

Job Description :

What you get to do in this role :

- Oversee the day-to-day operations of data centres, ensuring the smooth functioning of critical infrastructure.

- Capacity deployment and space utilisation.

- Budgets, material procurement and maintaining facility stock

- General operational uptime/maintenance scheduling

- Vendor management

- Builds and deployments

- Strategic global projects

- Cross organizational collaboration

- Developing, documenting and evangelizing a catalogue of standards and best practices for data centre operations

Key Responsibilities :

- Available for 24/7 support as needed.

- All interested candidates must be willing to work during off-hours for scheduled maintenance, emergencies, and on-call situations.

- Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)

- Hands-on experience in hardware break-fix with servers and network appliances.

- Perform root cause analysis of equipment failures

- Ensure all safety procedures are adhered to while performing work

- Fully comply with all physical security procedures and policies.

- Perform regular audits as required.

- Extensive experience in installing, monitoring, and maintaining data center IT equipment.

- Experience in managing vendors in a data centre environment.

- Coordinating with the onsite delivery and shipping of all equipment

Qualifications :

Basic Qualifications :

- Bachelor's Degree in Computer Science, Engineering, or a related IT field, along with relevant certifications and/or equivalent professional experience.

- 4-8 years of experience in data centre operations and or facility operations with a record of increasing role responsibility.

- Responsible for the installation of pre-integrated racks, individual servers and network appliances including stacking, wiring and cable management.

- Working knowledge of networking/server architecture and hardware.

- Strong focus on process orientation and experience in developing processes.

- Strong analytical skills with the ability to multi-task several issues.

- Open to travel domestically and internationally.

- Proven ability to function independently in ambiguous situations with a record of success.

- Excellent communication, customer focus, problem-solving, conflict management, time management and interpersonal skills required.

- Dedicated to ongoing professional development, skill enhancement, and fulfilling all necessary on-the-job training requirements.

Preferred Qualifications :

- Experience in building new data center sites

- Taking ownership of all the ongoing responsibilities in the Data Centre.

- Excellent General documentation skills with particular emphasis on technical processes and standards.

- Proven ability to work with cross-functional teams in highly technical, multi-disciplined projects.

- Technical understanding of data centre facilities and infrastructure including power, HVAC, structured cabling, rack management and security is a plus

- Knowledge and experience in ITIL process methodologies, CCNA, CompTIA Hardware is a plus.

- Experience with CISCO, Juniper and other commodity networking devices