ServiceNow CSM Developer

About the Role :

We are seeking an experienced ServiceNow CSM Developer to design, develop, and implement scalable solutions on the ServiceNow platform, with a strong focus on the Customer Service Management (CSM) module.

The ideal candidate will have deep technical expertise, hands-on development experience, and the ability to deliver high-quality solutions in a fast-paced environment.

- Design, develop, and implement ServiceNow CSM solutions aligned with business requirements

- Configure and customize CSM applications, workflows, and modules

- Develop scripts using JavaScript and Glide API

- Build and manage integrations using REST and SOAP APIs

- Work with ServiceNow Studio, Flow Designer, and advanced work assignment features

- Collaborate with stakeholders to gather requirements and translate them into technical solutions

- Ensure platform performance, scalability, and adherence to best practices

- Troubleshoot and resolve issues within the ServiceNow environment

- Support deployment, testing, and release management activities

- 5 to 10 years of experience in ServiceNow development

- Minimum 2+ years of hands-on experience in the CSM module

- Strong proficiency in JavaScript, Glide API, and ServiceNow scripting

- Experience with REST/SOAP integrations

- Solid understanding of ServiceNow Studio, Flow Designer, and platform capabilities

- Knowledge of HTML, CSS, and UI customization

- Strong problem-solving and debugging skills

- Good communication skills and ability to work with cross-functional teams