Description :

We are looking for experienced ServiceNow professionals with hands-on experience in ITSM Pro and CSM modules, working with Now Assist (Generative AI) and Predictive Intelligence (Machine Learning).

The candidate should have experience in implementing AI/ML capabilities within the ServiceNow platform.

Key Responsibilities :

- Implement and support ServiceNow ITSM Pro and CSM modules.

- Configure and implement Now Assist (Generative AI) features.

- Implement Predictive Intelligence (ML) use cases.

- Design and develop ServiceNow solutions and integrations.

- Work with stakeholders to gather and scope requirements.

- Develop workflows, automations, and AI-enabled solutions.

- Integrate ServiceNow with third-party systems via REST/SOAP APIs.

- Prepare technical documentation and provide production support.

Required Skills :

- Strong hands-on experience in ServiceNow ITSM Pro and CSM.

- Experience with Now Assist (Generative AI).

- Experience with Predictive Intelligence (Machine Learning).

- ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes).

- Flow Designer, Integration Hub.

- REST/SOAP API integrations.

- Good communication and client-facing skills.

Preferred Certifications :

- CSA (Certified System Administrator)

- CIS - ITSM

- CIS - CSM

- CAD (Certified Application Developer)