Job Description :

- 7+ years of experience in ITSM/CSM/ITOM.

- Leads a team of 3-5 company resources, in the area of expertise, to the conclusion of a project phase including mentoring junior team members in various technologies.

- Ability to work independently, manage multiple priorities, and adapt to changing requirements.

- Excellent written and verbal communication skills.

- Extensive and excellent hands-on in distinctive skill sets like ServiceNow Product Development, ServiceNow Consulting, Business Advisory, Solution Design, Development and Implementation of IT Processes and Enterprise Service Management, Participation in RFP and Continuous Service Improvement.

- Energetic and self-motivated team player/builder with strong Analytical, Interpersonal, and Customer Management skills.

- Experience in Solution Architecture Design, review, and implementation of ServiceNow Projects in areas like ITSM, HRSD, GRC, CSM is an added advantage.

- Must have implemented more than 20+ Service Portals including complex widgets, features, and advanced responsive layout.

- Solution Architecture and Implementation of at least 3+ ServiceNow Store applications.

- Implementation of Legal Service Delivery, Legal Simple Contracts applications, and projects.

- Adopt new ServiceNow features - Agent Workspace, Predictive Intelligence, Teams Integration.

- Continuous Service Improvement, Service automation, recommendation, and implementation.

- Involved in proposal evaluation and formalising responses to RFP / RFI for process consulting.

- Extensive experience working in a multivendor environment, collaborating with geographically distributed teams.