Description :

Role: Service Now Implementation Architect

Work Experience : 15+ years

Location Option : Chennai One IT Park - WFO All 5 days ( UK shifts & General Shift )

Notice Period : Immediate joiners are preferred - 15 Days

Key Responsibilities :

- Lead the architectural design, strategy, and implementation of ServiceNow solutions, ensuring alignment with business objectives.

- Manage, Operate, and run a domain-separated instance for existing and new tenants with compliance to subscription management

- Provide technical leadership for the design and development of ITSM, ITOM, ITAM, HRSD, and other Service Now modules.

- Designing and implementing workflows, User Interfaces, and integrations within the Service Now platform.

- Assisting with the integration of Service Now with external systems and applications via APIs and web services.

- Implementing user and role management as well as customizing dashboards and reports.

- Collaborating closely with departments to ensure optimal solutions.

- Manage Service Now releases and upgrades, including design, development, testing, deployment, and post-implementation review.

- Define best practices, governance, and standards for Service Now implementation and customization.

- Collaborate with business stakeholders to understand requirements and translate them into scalable Service Now solutions.

- Guide teams in complex integrations, data migration, and automation using Service Now capabilities such as Flow Designer and Integration Hub.

- Oversee performance optimization, security compliance, and system stability.

- Work closely with Service Now product owners, process owners, and platform teams to ensure successful delivery.

- Stay updated with the latest Service Now trends, features, and releases, ensuring continuous improvement.

- AI and Automation, Training and building the practice team

Required Skills :

- Extensive ServiceNow expertise with deep knowledge of platform architecture, CMDB, ITSM, ITOM, ITAM, HRSD, and SecOps.

- Experience with Domain separated instance management, Platform Analytics, Platform upgrades, Service Bridge (e-bonding), TPSM & CSM

- Advanced JavaScript & GlideScript development, including Script Includes, Business Rules, Client Scripts, UI Actions, and Workflow Scripts.

- Proficiency in API development and integrations (REST, SOAP, Webhooks, MID Server, Integration Hub, GraphQL).

- NowAssist & Virtual Agent-based automation

- Strong expertise in Flow Designer, Workflow Editor, UI Builder, and ServiceNow App Engine. ? Hands-on experience in CMDB design, CSDM, data models, data normalization, and reconciliation rules.

- Familiarity with database structures, SQL queries, and data migration strategies.

- Certification: Certified Implementation Specialist (CIS) and Service Now Certified Technical Architect (CTA) preferred.

Levels of Interview :

- Technical Interview 1 - Virtual

- Technical Interview 2 - Virtual

- Techno Managerial - Virtual

- HR Discussion - Virtual