Role : ServiceNow Architect - CSM

Experience : 10 - 16 Years

Location : Bangalore

Notice Period : Immediate to 15 Days

About the Role :

We are looking for an experienced ServiceNow Architect with strong expertise in ServiceNow architecture, implementation, scripting, integrations, and Customer Service Management (CSM). The ideal candidate should have hands-on experience in designing and implementing scalable ServiceNow solutions.

Key Responsibilities :

- Design and implement ServiceNow solutions based on business requirements

- Define technical architecture and solution design for ServiceNow implementations

- Develop and customize ServiceNow applications using scripting

- Design and manage integrations between ServiceNow and external systems

- Work extensively on ServiceNow CSM implementations and enhancements

- Provide technical guidance and support to development teams

- Review technical solutions and ensure adherence to ServiceNow best practices

- Troubleshoot complex platform, integration, and application issues

- Collaborate with business stakeholders and technical teams to deliver scalable solutions

Mandatory Skills :

- Strong experience in ServiceNow Architecture

- Hands-on experience in ServiceNow implementation

- Strong ServiceNow scripting experience

- Strong experience in ServiceNow integrations

- Good experience in ServiceNow CSM (Customer Service Management)

- Experience in designing scalable and robust ServiceNow solutions

- Strong understanding of ServiceNow platform capabilities and best practices

Required Experience :

- 10 - 16 years of overall IT experience

- Strong relevant experience in ServiceNow

- Proven experience in ServiceNow Architecture and Implementation

- Strong hands-on experience in Scripting, Integration, and CSM

- Excellent communication and stakeholder management skills