Role Overview :

As a ServiceNow Architect, you will serve as the technical visionary and strategic lead for our enterprise-wide service management initiatives. You will operate at the intersection of business requirements and technical execution, collaborating closely with global stakeholders, process owners, and cross-functional engineering teams to design robust, scalable, and high-performing ServiceNow ecosystems. Your daily responsibilities involve translating complex business challenges into elegant architectural solutions, overseeing the integrity of the CMDB, and driving the adoption of modern UI frameworks. By spearheading these digital transformations, you will directly influence operational efficiency, enhance user experience, and ensure our platform architecture remains a catalyst for long-term business growth.

Key Responsibilities :

- Design and govern end-to-end ServiceNow architectures, ensuring that all technical implementations align with long-term business objectives and industry best practices.

- Lead the integration strategy for complex third-party systems, ensuring seamless data flow and process automation across the enterprise landscape.

- Oversee the health and maturity of the Configuration Management Database (CMDB), establishing rigorous data governance models to support accurate reporting and incident resolution.

- Architect intuitive and responsive user experiences using the ServiceNow UI Builder and Service Portal Framework to drive high adoption rates among end-users.

- Provide expert-level guidance on ServiceNow HRSD implementations, streamlining employee lifecycle management and improving service delivery standards.

- Mentor technical teams and provide architectural oversight during the full software development lifecycle, ensuring code quality, performance optimization, and system scalability.

Required Skillset :

- Demonstrated mastery in designing complex ServiceNow solutions, with a deep understanding of the platforms core modules and integration capabilities.

- Proven ability to architect and maintain a robust CMDB, ensuring data accuracy and alignment with ITIL frameworks.

- Advanced proficiency in modern development frameworks, specifically ServiceNow UI Builder and Service Portal, to create high-impact, user-centric interfaces.

- Strong functional knowledge of ServiceNow HRSD, with the ability to map complex HR workflows into automated, efficient platform processes.

- Exceptional communication and stakeholder management skills, capable of articulating technical architectural decisions to non-technical leadership and executive teams.

- Ability to thrive in a distributed, remote-first environment, maintaining high levels of autonomy and collaboration across multiple time zones.

- A minimum of 10 - 16 years of professional experience in IT service management and platform architecture, preferably within large-scale enterprise environments.

- A Bachelors or Masters degree in Computer Science, Information Technology, or a related field, complemented by relevant ServiceNow certifications.