Role Overview:

Our client is a leading technology consulting firm specializing in enterprise workflow transformation on the ServiceNow platform, with a strong focus on AI-driven automation. We are seeking an experienced ServiceNow Architect to lead the design and implementation of scalable ServiceNow solutions that enhance operational efficiency, streamline enterprise workflows, and improve customer experience.

The ideal candidate will possess deep expertise in ServiceNow architecture, enterprise implementations, platform governance, and solution design, along with strong stakeholder management and consulting capabilities.

Key Responsibilities:

- Lead the architecture, design, and implementation of enterprise-scale ServiceNow solutions.

- Define platform standards, architectural patterns, governance frameworks, and best practices across ServiceNow modules.

- Design scalable data models, workflows, integrations, and automation strategies aligned with business objectives.

- Collaborate with business stakeholders to understand requirements and translate them into scalable technical solutions.

- Architect and implement solutions across multiple ServiceNow products, ensuring performance, security, and scalability.

- Drive end-to-end ServiceNow implementations, including solution design, development, testing, deployment, and post-production support.

- Design and implement integrations between ServiceNow and third-party enterprise applications.

- Lead CMDB strategy, Service Mapping, Discovery, and Event Management implementations to improve IT visibility and operational efficiency.

- Mentor development teams, conduct architecture reviews, and ensure adherence to ServiceNow best practices.

- Provide technical leadership throughout project delivery while ensuring platform stability, governance, and compliance.

Required Skills & Experience:

- 8+ years of overall IT experience with at least 8 years of hands-on ServiceNow experience.

- Proven experience working as a ServiceNow Architect on large enterprise implementations.

- Strong expertise in the following ServiceNow modules:

1. IT Service Management (ITSM)

2. IT Operations Management (ITOM)

3. Customer Service Management (CSM)

4. Technology Service Management (TSM)

5. Human Resources Service Delivery (HRSD)

6. Security Operations (SecOps)

- Extensive experience with:

1. CMDB

2. Discovery

3. Service Mapping

4. Event Management

- Strong knowledge of ServiceNow platform configuration, customization, and scripting.

- Hands-on experience with JavaScript, Glide APIs (Client-side and Server-side), Business Rules, Script Includes, UI Policies, Flow Designer, and IntegrationHub.

- Experience designing and implementing REST and SOAP integrations.

- Strong understanding of ServiceNow platform security, governance, and development best practices.

- Experience leading end-to-end ServiceNow implementation and transformation programs.

- Excellent stakeholder management, client-facing communication, and consulting skills.