Position : Servicenow architect

Location : 8 to 20 Years

Location : Mumbai/Kolkata/Pune/gurugram/hyd/bang/chennai

Full time : Primus global

Employment type : C2H (contract) with MNC client

Work mode : Hybrid

Notice period : Immediate to 15 days only

Description :

A ServiceNow Architect acts as the primary technical authority for the platform, bridging the gap between high-level business strategy and technical implementation. Unlike a developer, who focuses on coding and task execution, the architect is responsible for the overall technical integrity, scalability, and long-term roadmap of the entire ServiceNow instance.

Key Responsibilities :

- Solution Design : Lead the creation of detailed architectural blueprints and technical designs that leverage out-of-the-box (OOTB) capabilities while ensuring scalability.

- Platform Governance : Establish and enforce coding standards, configuration management, and development "guardrails" to prevent over-customization and ensure smooth future upgrades.

- Technical Leadership : Act as a "Subject Matter Expert" (SME) to mentor developers and administrators, resolving complex technical trade-offs and ensuring adherence to the Common Service Data Model (CSDM).

- Integration Strategy : Design secure, enterprise-level integration architectures between ServiceNow and third-party systems (e.g., Azure, SAP, AWS) using IntegrationHub, REST/SOAP, and middleware.

- Innovation & Roadmapping : Evaluate new ServiceNow release features (e.g., GenAI, Predictive Intelligence) to determine their applicability to the current environment and business goals.

- Stakeholder Alignment : Collaborate with executive leadership and business owners to translate strategic requirements into functional platform capabilities.

Technical Skills & Experience :

- Platform Depth : Minimum 5-10 years of IT experience, with at least 35 years specifically focused on ServiceNow architecture and design.

- Development Expertise : Advanced proficiency in JavaScript, Glide API, Script Includes, and UI Pages.

- Frameworks : Deep understanding of ITIL processes (ITSM, ITOM, HRSD, etc.) and Agile/DevOps methodologies.

- Architecture Patterns : Strong knowledge of Scoped Applications versus Global Scope to maintain platform security and upgradeability.

- Lead a large team of developers oversee daily operations

- Experience with complex integrations and environments

- Complete Code Reviews for the team

- Strong technical knowledge

- Complete technical design on large innovate projects

- Good communication skills and can be customer facing

Certifications :

Required :

- Certified System Administrator (CSA).

- Certified Application Developer (CAD).

- Certified Implementation Specialist (CIS) (at least 2- 3 mainline certifications such as ITSM, ITOM, CSM or HRSD).

Preferred for Senior/Architect Roles :

- Certified Technical Architect (CTA) : Focuses on technical design and complex implementations.

- Certified Master Architect (CMA) : The highest tier, focused on large-scale enterprise transformation and strategic business value.