About The Role :

The ServiceNow Application Architect plays a key leadership role in delivering ServiceNow implementation projects and driving strategic transformation for medium to large enterprises. This role is responsible for defining architecture, designing scalable solutions, and leading the implementation and integration of the ServiceNow platform with other enterprise systems.

The architect ensures that all solutions are aligned with corporate architecture and infrastructure standards while meeting business requirements. Acting as a technical leader and advisor, this role involves guiding teams, resolving complex challenges, and ensuring high-quality, future-ready ServiceNow solutions.

Key Responsibilities :

Architecture & Solution Design :

- Define end-to-end architecture for ServiceNow implementations.

- Design scalable, secure, and high-performing solutions aligned with enterprise standards.

- Prepare architectural documents, solution designs, and process/workflow diagrams.

Implementation & Integration :

- Lead implementation and integration of ServiceNow with enterprise systems.

- Architect solutions across modules such as ITSM, HRSD, and EC Pro.

- Ensure adherence to ServiceNow best practices and ITIL frameworks.

Technical Leadership & Governance :

- Provide architectural guidance and best practices to development teams.

- Review, validate, and approve technical designs and solutions.

- Resolve complex technical challenges and support teams when blocked.

Project Delivery & Lifecycle Management :

- Drive successful delivery of large-scale ServiceNow implementations.

- Ensure alignment with application lifecycle management practices.

- Deliver solutions that meet business, infrastructure, security, and operational needs.

Stakeholder Collaboration :

- Collaborate with business and IT stakeholders to gather and translate requirements.

- Deliver technical presentations to both technical and non-technical audiences.

Team Leadership & Mentorship :

- Lead and mentor teams across multiple locations and virtual environments.

- Foster collaboration, knowledge sharing, and continuous improvement.

Key Skills and Qualification :

ServiceNow Expertise :

- 10+ years of experience in the ServiceNow ecosystem.

- Hands-on experience developing solutions using ServiceNow platform components.

- Strong knowledge of ITSM, HRSD, EC Pro, and integrations.

- Experience in architecting ServiceNow or similar ITIL-based solutions.

Technical & Architectural Skills :

- Strong understanding of enterprise architecture, infrastructure, and security standards.

- Proven success in large-scale deployments and transformation projects.

- Ability to develop comprehensive design documents covering business, technical, and operational requirements.

- Knowledge of application lifecycle management.

Leadership & Consulting Skills :

- Strong leadership and mentoring capabilities.

- Excellent problem-solving and decision-making skills.

- Strong prioritization, time management, and organizational abilities.

- Ability to work effectively in distributed and virtual teams.

Communication Skills :

- Excellent verbal and written communication skills.

- Ability to present complex technical concepts clearly to diverse audiences.