ServiceNow AI Developer

Description :

Responsibilities :

- Design, build, and deploy GenAI and AI-driven solutions on the ServiceNow platform with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities

- Collaborate with business users, IT teams, and stakeholders to gather requirements and translate them into scalable solutions

- Implement Virtual Agent, Predictive Intelligence, Now Assist, NLP, and analytics across ITSM, ITOM, CSM, and HRSD

- Develop custom ServiceNow applications, workflows, and automations using platform best practices

- Build and support integrations using REST/SOAP APIs, MID Servers, and cloud-to-cloud patterns

- Manage full SDLC activities including development, testing, deployment, documentation, and production support

- Configure service maps, impact rules, and event management; support UAT and production remediation

- Promote update sets across environments and align with ServiceNow technical standards

Requirements :

- 4-8 years of ServiceNow development experience across multiple modules (ITSM, ITOM, CSM, HRSD)

- Hands-on experience with ServiceNow AI/GenAI features (Virtual Agent, Predictive Intelligence, Performance Analytics, Now Assist)

- Strong ServiceNow scripting skills (Business Rules, Client Scripts, Script Includes, UI Builder, Scripted REST APIs)

- Experience with enterprise integrations, data extraction, and automated workflows

- Proven experience with CMDB, Discovery, ITSM, Service Catalog, and Workflow Automation

- Ability to work independently in a fast-paced, agile environment.