Key Responsibilities:

- Administer, configure, and maintain the ServiceNow platform, including ITSM, ITOM, HRSD, Service Catalog, and custom applications.

- Manage user accounts, roles, groups, and access controls while ensuring compliance with security and governance standards.

- Configure and maintain workflows, Flow Designer processes, Business Rules, UI Policies, Notifications, Catalog Items, and Service Catalog functionality.

- Support and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and IntegrationHub.

- Execute system upgrades, patch management, testing, and validation activities to ensure platform stability and alignment with ServiceNow release schedules.

- Provide Tier 2 and Tier 3 support for ServiceNow-related incidents, service requests, and configuration issues.

- Troubleshoot platform performance, functionality, and integration challenges to minimize downtime and improve user experience.

- Collaborate with IT teams and business stakeholders to gather requirements and deliver platform enhancements and process improvements.

- Maintain system documentation, including configuration records, standard operating procedures (SOPs), change records, and administration runbooks.

- Ensure adherence to ITIL processes, change management policies, and service management best practices.

- Monitor platform health and proactively identify opportunities for optimization and automation.

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

- Proven experience in ServiceNow Administration and platform support.

Tech Stack:

- ServiceNow Modules: ITSM, Service Catalog, Change Management, Asset Management, Incident and Problem Management.

- Development: Glide Scripting, Flow Designer, Business Rules, UI Policies, Client Scripts, Notifications.

- Integrations: REST APIs, IntegrationHub, MID Server, Web Services.

- ITIL frameworks and best practices.

- Excellent analytical, troubleshooting, and problem-solving skills.

- Strong verbal and written communication skills with the ability to work effectively across technical and business teams.