Requirements :

Basic Qualifications :

- At least 6 years' experience with acting as a ServiceNow Administrator / Developer.

- Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge.

- Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA's, views, email notifications and templates.

- Supporting ServiceNow Service Catalogue and Requested Items related artifacts.

- Implementing general settings such as incident, problem, change, and SLA.

- ServiceNow Discovery.

- CMDB (Configuration Management Database).

- REST/SOAP API integration.

- Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.).

- ServiceNow Portal configuration working in Angular JS.

- Flow Designer to build catalogue workflows / integrations.

- Creating and updating : Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.

- Agile/Scrum/SAFe methodology.

- At least one of the following certifications :

1. CSA - Certified ServiceNow Administrator

2. CAD - Certified Application Developer

Automation & Integration :

- Implementing, updating, and managing ServiceNow Discovery.

- Integrating third party systems with CMDB (Configuration Management Database).

- Implementing REST/SOAP API integration.

- Leveraging Flow Designer to build catalogue workflows / integrations.

Monitoring & Optimization :

- Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience.

Security & Compliance :

- Manage user roles, access controls, and authentication mechanisms.

- Ensure compliance with data governance policies and audit requirements through secure logging practices.

Collaboration & Leadership :

- Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others.

- Conduct knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement :

- Stay current with latest features, releases, and ecosystem tools.

- Contribute to the evolution of ServiceNow standards and best practices.