- Collaborate closely with business stakeholders to understand business objectives, roadmap, pain points, and functional requirements.

- Analyze existing Salesforce and ServiceMax architecture and identify opportunities for improvement.

- Design scalable and robust solutions on the Salesforce ServiceMax platform.

- Translate business requirements into technical architecture and solution designs.

- Lead ServiceMax implementation and enhancement initiatives involving complex business use cases.

- Distribute technical tasks among team members and provide guidance throughout development and implementation.

- Review technical designs, configurations, customizations, and code to ensure quality and adherence to best practices.

- Provide technical leadership and mentorship to Salesforce/ServiceMax developers and consultants.

- Evaluate Salesforce platform capabilities and recommend appropriate configuration or customization approaches.

- Work with cross-functional teams to ensure successful integration of ServiceMax with surrounding enterprise systems.

- Identify and resolve technical, architectural, and performance challenges.

- Communicate technical solutions and recommendations effectively to business and senior stakeholders.

- Ensure solutions follow Salesforce and ServiceMax security, scalability, performance, and maintainability best practices.

Required Skills & Experience :

- 6+ years of experience working on the Salesforce Platform.

- Strong understanding of Salesforce :

1. Object models and relationships

2. Platform limits

3. Security model

4. Data model

5. Configuration and customization capabilities

- Strong understanding of Salesforce best practices and solution design principles.

- 4+ years of hands-on experience with ServiceMax.

- At least 2 years of experience working as a ServiceMax Lead or Architect.

- Proven experience designing and implementing large-scale ServiceMax applications supporting complex business use cases.

- Strong knowledge of ServiceMax modules and capabilities, including :

1. Work Order Management

2. SFM (Service Flow Manager)

3. Location Management

4. Dispatch Console

5. ServiceMax Mobile App

- Experience evaluating existing architectures and recommending improvements.

- Experience leading technical teams and assigning tasks based on technical requirements and team capabilities.

- Strong stakeholder management and communication skills.