Service Designer - UX & Customer Experience

About the Role :

We are looking for a Service Designer who can drive end-to-end customer experience design across products and services.

This role goes beyond UI/UX - you will work on ecosystem thinking, service blueprints, and customer journeys to design seamless, scalable experiences across touchpoints.

What Youll Do :

Service Design & Experience Strategy :

- Design end-to-end service experiences across digital and offline touchpoints

- Create and evolve customer journey maps, ecosystem maps, and service blueprints

- Ensure consistent and seamless user experience across products/services

Research & Insights :

- Conduct user research and behavioral analysis to identify pain points and opportunities

- Translate insights into service design frameworks and experience improvements

- Apply design thinking methodologies to solve complex experience problems

Concept Design & Validation :

- Define user workflows, interaction flows, and service interactions

- Develop low to mid-fidelity prototypes for concept validation

- Collaborate with teams to test and iterate service concepts

Collaboration & Execution:

- Work closely with Product, Engineering, Business, and Branding teams

- Align service design with technical feasibility and system architecture

- Ensure smooth implementation of service design solutions

Innovation & Improvement :

- Identify opportunities for service innovation and experience enhancement

- Drive continuous improvement across customer touchpoints

- Contribute to scalable service design frameworks and best practices

What Were Looking For (Must Have) :

- 3 - 5 years of experience in Service Design / Customer Experience Design

- Strong experience in service blueprints, ecosystem maps, and customer journey mapping

- Experience working on end-to-end service thinking (beyond UI screens)

- Solid understanding of UX principles, interaction design, and design thinking

- Hands-on experience with Figma / Adobe XD / Sketch or similar tools

- Understanding of software development lifecycle and product environments

- Working knowledge of system architecture or close collaboration with engineering teams

- Strong portfolio showcasing service design projects (blueprints, journeys, impact)

- Bachelors degree in Design / Technology (B.Des / B.Tech or equivalent)

Good to Have :

- Experience in retail / fintech / consumer-facing ecosystems

- Exposure to branding and experience consistency across channels

- Certifications in Service Design / UX Research (SDN, NNg, IIT, etc.)

- Experience working in early-stage startups or service innovation projects

- Recognition through awards / research in service design

Important Note (Read Before Applying) :

- This is a Service Design / CX role, not a pure UI/UX design role

- Candidates focused only on visual/UI design without service thinking will not be considered

- Portfolio must include service blueprints, journey maps, or ecosystem-level work

Why Join Us?

- Work on large-scale customer experience problems across multiple touchpoints

- Opportunity to design end-to-end services, not just screens

- Be part of a high-impact, innovation-driven environment

- Collaborate with cross-functional teams across product, tech, and business