Service Delivery Manager - Cloud Solutions

Description :

An exciting opportunity for a seasoned professional to lead end-to-end cloud service delivery and customer success operations. This role involves managing 24x7 support teams, ensuring SLA adherence, and driving client satisfaction across cloud infrastructure environments.

Location : Noida

Your Future Employer :

A fast-growing technology-driven organization specializing in cloud solutions and managed services, known for delivering cost optimization, operational excellence, and high-impact customer outcomes across global clients.

Responsibilities :

- Lead and manage 24x7 L1/L2/L3 cloud support teams ensuring high service quality and SLA adherence

- Build and maintain strong client relationships with effective stakeholder management

- Drive service delivery through ITSM frameworks and Agile-based task tracking

- Ensure smooth incident management, root cause analysis, and timely resolution of critical issues

- Lead continuous service improvement initiatives and customer onboarding processes

Requirements :

- 8 to 12 years of experience in cloud service delivery or customer success roles

- Strong understanding of cloud platforms (AWS/Azure) and infrastructure services

- Experience in ITSM frameworks (ITIL) and tools like ServiceNow, Remedy, or Freshdesk

- Proven experience managing global clients and 24x7 support operations

- Strong communication, stakeholder management, and problem-solving skills

What is in it for you :

- Opportunity to lead large-scale cloud service delivery operations

- Exposure to global clients and complex cloud environments

- Work in a high-growth, technology-driven ecosystem

- Strong career progression in cloud and customer success leadership roles