Senior Zuora Billing Consultant

Total Experience : 6 - 15 years

Primary Skills :

- 6+ years of experience implementing, configuring, developing, or supporting Zuora Billing and subscription management solutions.

- Strong hands-on knowledge of Zuora Product Catalog, subscriptions, amendments, billing, payments, usage, workflows, API Integrations, invoice templates, custom fields, and Zuora objects.

- Experience with Zuora REST APIs, ZOQL, Workflow APIs, JSON, and API troubleshooting.

- Practical understanding of the end-to-end quote-to-cash lifecycle and subscription lifecycle, including renewals, upgrades, downgrades, cancellations, refunds, chargebacks, and payment failures.

- Strong written and verbal communication skills, with the ability to explain technical billing behavior to both technical and non-technical stakeholders.

Job Description :

- Manage Zuora Billing configuration and enhancements - Configure and maintain products, subscriptions, rate plans, billing rules, invoices, payments, and related Zuora components based on business requirements.

- Collaborate with business and technical stakeholders - Understand requirements, translate them into Zuora solutions, participate in solution design, testing/UAT, deployments, and provide ongoing technical guidance and support.

- Experience working with an integration layer such as MuleSoft and diagnosing cross system failures.

- Working knowledge of payment methods and gateways, including credit cards, ACH, direct debit, alternate payment methods, tokenized transactions, and country-specific requirements.

- Experience designing complex Zuora Workflows.

- Experience with Avalara or other tax engines, in implementing VAT/GST on the invoice templates.