Responsibilities :

- Provide post-production support and enhancement services in multiple areas of Workday HCM and serve as the subject matter expert to assist fellow team members and clients.

- Participate in advisory, planning and implementation of additional Workday HCM modules by documenting requirements, mapping processes, and implementing best-practice configuration.

- Manage client relationships and resolve client support requests varying from operational support issue resolution, phase x implementations and enhancement projects, release planning, to strategic road mapping services.

- Lead sessions with clients and team members to analyze and scope complex business requirements.

- Prioritize and delegate requests and tasks by level of urgency, scope, complexity, and team availability.

- Provide guidance to and collaborate with team members to research and resolve complex client requests.

- Provide Workday best practices and ensure high quality deliverables.

- Communicate effectively with clients to convey project updates, configuration recommendations, and Workday best practices.

- Prioritize clients interest and proactively listen to ensure that work exceeds their expectations.

- Actively foster internal relationships, share knowledge, and mentor other consultants, and contribute as a leader to grow our practice.

- Take initiative to perform or delegate other related duties as needs are discovered, including internal projects.

What we're looking for :

- Strong understanding of core Workday competencies (business process, reporting, security) and deep expertise in one (or multiple!) Workday HCM functional areas.

- Experience implementing/supporting Workday modules related to Core HR, Benefits, Payroll, Absence and Time tracking preferred.

- 5+ years of recent Workday experience implementing/supporting Workday HCM modules.

- Strong experience within Workday HCM deployments and operational support projects.

- Ability to build and develop strong client relationships.

- Excellent verbal and written communication skills.

- Passionate about knowledge sharing.

- Ability to learn technology quickly through instruction and self-training.

- Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust.

- Good problem solver with ability to consider alternative and diverse perspectives.

Total Experience : 16 - 18 years