Position : Senior Technical Project Manager (B2B SaaS, Client-Facing)

Overall/Total Experience : 5 - 8 years

Location : Remote (India)

Working Days : 5 Days

Notice Period Requirement : 30 Days (Maximum)

Roles & Responsibilities :

- Work closely with Program Managers, Customer Success Managers, and Associate Project Managers to execute multiple projects concurrently for customers.

- Understand business objectives, define project scope, and create project plans with clear timelines, milestones, and deliverables.

- Monitor and report on all aspects of the project, including project health, progress, risks, dependencies, and deliverables.

- Identify deviations from the project plan and take timely corrective actions to ensure successful delivery.

- Regularly lead internal and customer-facing meetings to maintain project momentum and ensure stakeholder alignment.

- Identify, assess, and manage project risks and dependencies and develop mitigation plans.

- Manage project governance structures and ensure adherence to project management best practices.

- Work closely with internal and external stakeholders across functions and geographies to execute project activities seamlessly.

- Manage projects involving enterprise customers across multiple countries or regions and coordinate with distributed delivery teams.

- Understand complex technical issues, work with relevant technical teams to develop resolution plans, and track issues through closure.

Candidate Requirements :

- Must have 5+ years of project management experience with significant client-facing delivery time, including experience in a B2B SaaS company serving enterprise customers.

- Must have managed complex enterprise projects end-to-end, from requirement/planning through successful delivery and go-live.

- Must have managed multi-country / multi-region rollouts (preferably North America and/or Europe), coordinating India-based delivery teams with customers/stakeholders in Western markets.

- Must have delivered technically complex / analytics-driven projects (AI/ML, Image Recognition, or Data Analytics).

- Must have strong working knowledge of SQL, APIs, and Master Data Management (MDM).

- Must have experience with SOWs, change requests, or RFPs, managing scope, timelines, risks, and dependencies using Waterfall or Agile.

- Must be the accountable owner of the engagement - primary client point of contact, owning the project plan and go-live end-to-end.