Senior ServiceNow Lead/Architect

Description :

The ideal candidate will have deep expertise across multiple ServiceNow modules and extensive experience in end-to-end implementations.

This role requires providing application support, leading upgrades, integrations, and ensuring the system meets the needs of the business while adhering to best practices.

Key Responsibilities :

- Provide ongoing support to ServiceNow application users in both Production and Sandbox environments.

- Manage and administer ServiceNow system including Case, HR Case, Incident, Problem, Change, Knowledge Management modules.

- Design, develop, and maintain Reports and Dashboards for various stakeholders.

- Implement Inbound and Outbound integrations and migrate from custom API calls to

Integration Hub.

- Conduct ServiceNow release upgrade testing and ensure smooth deployment.

- Handle ServiceNow application security administration.

- Provide user training and guidance to ensure adherence to ServiceNow standard practices.

- Collaborate with cross-functional teams and act as a ServiceNow subject matter expert.

- Maintain excellent communication, documentation, and presentation standards.

Required Skills and Experience :

- Proven experience in multiple end-to-end, full life cycle implementations of ServiceNow

modules.

- Strong knowledge of portal design, automation, ITSM processes, and reporting.

- Experience with integrations, moving from custom APIs to Integration Hub.

- Strong understanding of ServiceNow application security, upgrade processes, and sandbox

management.

- Ability to train users effectively and communicate complex technical concepts clearly.

- Excellent communication, presentation, and interpersonal skills.

- Pleasant, collaborative, and team-oriented attitude.

Preferred Qualifications :

- Exposure to global delivery models and remote collaboration