Job Title : Senior ServiceNow Technical Consultant

Location City : Bangalore

Experience Required : 8+ Years

CTC Range : 30 - 40 LPA

Work Mode : WFO

Position Type : Permanent

Notice Period : Immediate to 15 Days

Client :

A British multinational that provides information technology services to public- and private-sector customers. It is a UK company based in Hatfield, Hertfordshire. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

About The Job : Looking for a Senior Servicenow Technical Consultant.

Essential Job Functions :

Key Accountabilities and Responsibilities :

- Delivering high quality ServiceNow implementations based on business process requirements

- Ensuring adherence to coding and design standards, and providing technical hand-over documentation

- Peer reviewing the work of others

- Able to communicate on complex issues to meet business and customer requirements to avoid escalations

- Increasing application operating efficiency and adapting to new requirements, as necessary

- Keep up to date with current and future market developments, technologies, product and strategies

According to experience :

- Provide technical design authority and mentor more junior members of the team

- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.

- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice

- Assisting with system testing and UAT

- Contribute to the development of technical procedures and standards

- Escalate issues in line with company processes to ensure customer demands are met

- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer

- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements

- Regularly updates his/her technical knowledge by participating in internal and external training and certifications

- Achievement of customer satisfaction targets

- Effective delivery of quality solutions using company's methodologies and standards

- Successful handover of technology to internal or customer support function

- Enhancement of company's services reputation with customers, vendors, partners & internal audience

- Participates in team meetings, internal communities, and other knowledge sharing activities

- Attain and retain ServiceNow Certifications and partner accreditations

Skills and Experience :

- Responsible for technically leading implementations, providing technical design lead and mentoring junior members of the team

- Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques

- Over 7 years of experience in similar roles within the ServiceNow ecosystem

- Skills and experience in Web Technologies (e.g. JavaScript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)

- Ability to provide technical leadership and support to Process Consultants

- Software Development Lifecycle experience in Agile and Waterfall projects

- Open and friendly personality, with ability to be customer facing

- Be self-managing and capable of working alone or as part of a team

- Be capable of working with customers and managing their expectations

- Ability to input into technical solution designs and provide input into bid, project and technical documents

- Uses active listening skills and probing techniques to understand the priorities and concerns of others

Education and Qualifications :

- BE / BTech in Computer Science or related disciple

ServiceNow Certifications :

- ServiceNow Certified System Administrator / ServiceNow Certified Application Developer

- ServiceNow Certified Implementation Specialist in ITSM and other areas