Role & responsibilities :

- Work on ServiceNow-based implementation projects for global clients.

- Design and implement complex FSM/CSM solutions tailored to customer requirements.

- Configure and build custom applications and modules on the ServiceNow platform.

- Customize the Mobile Agent App for field service use cases.

- Partner closely with delivery peers to ensure projects land on time, on budget, and in scope.

- Support cross-functional teams on integration requirements across other ServiceNow domains.

- Mentor and enable junior technical staff through design guidance, code reviews, and best practices.

Preferred candidate profile :

- Strong grasp of ServiceNow platform architecture, applications, and modules.

- Hands-on experience implementing Field Service Management (FSM), with Mobile Agent App customization.

- 5-10 years in software development, including 3+ years of ServiceNow implementation in complex environments (CSM/FSM).

- 5+ years of overall technology experience spanning development, implementation, and maintenance of large-scale systems.

- Solid grounding across the full Application Development lifecycle, ideally in Agile environments.

- Excellent client-facing communication - verbal and written, with experience engaging stakeholders at multiple levels.

- Able to work independently and manage multiple concurrent workstreams.

- Strong problem-solving skills and sound judgment under ambiguity.

- Genuine interest in mentoring junior team members.

- ServiceNow certifications preferred (e.g., CSA, CIS-FSM, CIS-CSM).

- Exposure to ServiceNow Knowledge Management is a plus.