- Architectural Design & Strategy Contribution : Contribute to and drive the architectural vision and strategy for designated ServiceNow solutions within the Software Group, ensuring alignment with Client's overall enterprise architecture and IT strategy.

Solution Design & Delivery :

- Lead the end-to-end design, architecture, and successful delivery of complex ServiceNow solutions across various modules (e.g., ITSM, ITOM, ITBM, Platform), ensuring they meet critical business requirements, adhere to best practices, and integrate seamlessly with other enterprise systems.

Technical Guidance & Standards :

- Provide expert technical guidance and architectural oversight to development teams and project managers.

- Champion and ensure adherence to architectural standards, design patterns, and governance processes for ServiceNow solutions within the group.

- Platform Health & Technical Debt Management : Proactively identify, prioritize, and implement strategies to manage and reduce technical debt within the ServiceNow environment.

- Drive initiatives to ensure optimal platform health, performance, scalability, security, and maintainability for solutions under the group's purview.

Integrations & Data Architecture :

- Design and oversee the implementation of complex, high-volume integrations between ServiceNow and other critical enterprise systems (e.g., SAP, Workday, Azure AD, custom applications) using advanced integration technologies (e.g., REST, SOAP, Integration Hub, middleware, Kafka).

- Define robust data models and contribute to data governance strategies within ServiceNow.