Role Overview :

As a Senior ServiceNow Developer, you will serve as a technical anchor for complex enterprise-wide digital transformation initiatives. You will be responsible for architecting, developing, and deploying scalable solutions across the ServiceNow ecosystem, ensuring that our platform capabilities align seamlessly with evolving business requirements.

This role involves close collaboration with cross-functional stakeholders, process owners, and global delivery teams to translate intricate business challenges into robust, automated workflows. By driving technical excellence and platform innovation, you will directly influence operational efficiency, enhance user experience, and deliver measurable value to our global client base.

Key Responsibilities :

- Design and implement end-to-end ServiceNow solutions across ITSM, HRSD, and FSM modules to streamline service delivery and optimize organizational productivity.

- Lead the technical execution of complex implementations, ensuring adherence to best practices, platform scalability, and long-term maintainability.

- Partner with business stakeholders to gather requirements and translate them into functional technical specifications that drive meaningful business outcomes.

- Configure and customize platform features, including Business Rules, Client Scripts, UI Policies, Workflows, and Flow Designer, to meet unique enterprise needs.

- Mentor junior developers and conduct rigorous code reviews to maintain high standards of quality and performance across all project deliverables.

- Troubleshoot complex platform issues and perform root cause analysis to minimize downtime and ensure seamless system availability for end-users.

Required Skillset :

- Demonstrated expertise in architecting and deploying ServiceNow ITSM, HRSD, and FSM solutions within large-scale, enterprise environments.

- Exceptional proficiency in JavaScript, Glide API, REST/SOAP integrations, and advanced platform scripting techniques.

- Proven ability to communicate complex technical concepts to non-technical stakeholders, fostering collaboration and alignment across diverse teams.

- Strong analytical mindset with a focus on problem-solving, process optimization, and delivering high-impact technical solutions.

- Ability to thrive in a remote-first or distributed work environment, maintaining high levels of autonomy, accountability, and proactive communication.

- A Bachelors degree in Computer Science, Information Technology, or a related field, complemented by relevant ServiceNow certifications.

- Minimum 7 - 14 years of hands-on experience in ServiceNow development, configuration, and implementation lifecycle management.